Etihad Stadium
Manchester City FC
Why WaitTime
WaitTime enables fans locate the shortest concession lines and optimizes their overall experience at Etihad Arena. The technology has been installed at select food vendors and concessions to help operations team create efficient service. This information make data-supported decisions regarding capacity and crowd management that will lead to a more seamless fan experience.
Technology
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WaitTime
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Queue Algorithm at Concessions
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Operations Dashboard
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End of Day Reports
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Real-time (API)
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Historical (csv) data
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Cisco Servers
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Intel Xeon Scalable Processors
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Cisco Meraki Smart cameras
WaitTime digital signage at Etihad Stadium
Etihad's internal operations dashboard
Objectives
Provide shortest queue line information for guests seeking concessions
Identify opportunities for improved optimization of concession traffic
Enable operations team means to identify key critical performance of concessions
Results
Highly accurate wait times shared with guests and venue operators
Provide foot traffic metrics to team to prove out business use cases
Improved operations responses and strategies
Our Future Vision
Trigger alerts from WaitTime data to staff and security
Provide fastest queue to guests via mobile app
Align operations and staffing schedules to historical crowd data
Partners
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PRESS
“WaitTime’s innovative technology is a perfect example of what is possible with the right network infrastructure in place.
“Continually improving the matchday experience for fans visiting the Etihad Stadium is a priority across all areas of our club. Through our long-term partnership with Cisco, we’re pleased to be able to implement further technology, such as WaitTime, to help us continue to develop and improve our offering for fans.”