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WaitTime Pilots Cutting Edge Crowd Management Technology, Enabled by Cisco and Intel, at Atlantic Ci

Updated: Nov 23, 2021

As convention centers across the country and around the world develop strategic plans to resume operations, the Atlantic City Convention Center (ACCC) today announced it is piloting a new, AI-accelerated crowd intelligence technology developed by WaitTime and made possible by Cisco and Intel. Spectra, venue manager of the Atlantic City Convention Center, is conducting a trial to determine how the tool may aid in the facility’s responsible reopening for conventions, meetings and community events by monitoring crowd capacity and movement.

WaitTime is a patented technology that has been used by entertainment venues around the world to enhance attendee experiences through sophisticated crowd intelligence and management innovations. The technology will provide ACCC with real-time information in each of the # convention center halls, so management is able to ensure capacity and social distancing requirements necessary for the health, safety, and personal privacy of their guests. This information is essential for venues, like ACCC, to confidently welcome visitors back into their spaces. Intel has provided support for the company to optimize its technology and extend Cisco’s infrastructure capabilities.

WaitTime will be made possible by an integration with Cisco technology including Cisco Meraki MV cameras, Cisco UCS Servers, and key elements from the Cisco sports and entertainment portfolio.

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“WaitTime is uniquely positioned to help ACCC, as we’ve studied the behavior of crowds totaling more than 50 million people. While our goal was always to reduce the frustrating need for people to wait in line, our mission becomes that much more important when that wait time and crowd density could impact the health and safety of visitors,” said Zachary Klima, CEO of WaitTime. “We provide real-time behavior intelligence that shows the ACCC the capacity of their halls, how individuals are moving within them and whether or not people are congregating in ways that may put social distancing at risk.”

The Atlantic City Convention Center, located at 1 Convention Blvd, Atlantic City, New Jersey, was designed to incorporate and highlight its beautiful seaside location. It is made up of 500,000 contiguous square feet of event space, five exhibit halls and 45 meeting halls. WaitTime’s go-to systems integrator, KLA Laboratories, will be installing its technology in 10 different locations that will allow ACCC to assess and foster visitors’ efficient progression through the exhibit halls. The solution installation at ACCC was executed from initial presentation to full deployment in just three weeks.

“Technology can play a key role in helping our communities safely re-open,” said Rose Schooler, Corporate Vice President, Global Data Center Sales, Intel. “By optimizing WaitTime’s crowd management solution, fueled by Intel Xeon Scalable processors and Intel SSDs, combined with Cisco’s Meraki and analytics solutions, the Atlantic City Convention Center will now be able to better manage crowd dynamics in real time.”

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