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Restaurants: Crowd Management

Updated: Nov 23, 2021

Focus on service while we handle crowds…

As the world begins to re-open, restaurants are at the forefront of figuring things out on the fly. Whether you are changing your seating layout, adjusting your menu, or trying to figure out mobile ordering, one of the biggest items on your list is crowd control. Many restaurants are responding to this issue by having a manual human “clicker” which can get pretty complicated pretty fast with no follow up documentation.

Technology Solutions

WaitTime’s solution uses real-time artificial intelligence entry and exit software to manage your crowds for you. Mount a camera over each entrance and exit to keep track of how many people are in the space and then communicate via digital signage for whether or not people can enter. Need to make adjustments due to new mandates? No problem- use our management portal to accommodate new guidelines. Avoid lines outside of your space as well by partnering with remote queueing technologies so that guests can join virtual lines.


At the end of every day, we will send you an end of day report that shares indicators of crowd capacity at each entrance and throughout the space. This provides documentation to ensure that you are appropriately enforcing social distancing which will allow you to make adjustments to operations. Having documentation tools allow for more educated health and safety practices as well as proof of compliance.

Post-Covid Application

Inform best business practices with real-time crowd counting and analytics. Whether you are implementing specials service hours, strategizing shift changes, or just trying to get a better idea of how people are using the space WaitTime can help provide data backed with visuals to make more informed and responsive business decisions. For example, looking at your transaction information will definitely give you a start at looking into your data to know more about when your space is busy- but this info is not real-time, especially in environments where people might be “hanging out”. WaitTime data can help you get more granular- like establishing the best times for Happy Hour based on historical crowd data. Cheers!

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